By using this website, you agree to these terms of use. Accessing and using the website www.dualstore.ro is subject to the following terms of use and all applicable laws. By visiting and using this website, you automatically accept the terms and conditions below. In the case of legal entities, the terms and conditions below will serve as the contract with which you agreed by using this site.

The PickUp and Return service is offered to customers for easier access to warranty and post-warranty services. We do not assume responsibility for faulty packaging, pickup or delivery delays occurring for any reason by the courier. We do not take responsibility for delivering products with damaged packaging or contents.

The term RESISTANT or RUGGED refers to the IP rating, if applicable, and can be found in the specifications of each product, if applicable. This term does not refer to resistance to shocks, mechanical shock, breakage, fire, throwing, hitting, etc. These aspects are not covered by the warranty. More details can be found here.

A rugged phone, but not resistant to mechanical shocks, would be a device designed to withstand factors such as water, dust, and other harsh environmental conditions but is not specifically designed to withstand impacts or mechanical shocks. Such a phone may be resistant to water and dust, but it may not have a construction or technologies specifically designed to protect against damage caused by falls or impacts.

These phones could be useful for individuals exposed to moisture, dust, or other adverse environmental conditions. It is important to check the exact specifications of such a phone to understand exactly what environmental conditions it can withstand and what types of damage are covered by its resistance.

Generally, rugged phones that are not specifically designed for protection against mechanical shocks may offer some protection against wear and environmental conditions, but users should be aware of their limitations regarding resistance to drops and impacts, and these aspects are not covered by the warranty.

We are not responsible for photo, video, or text materials displayed on other websites.

Email: [email protected]

Details and conditions of the DualStore Super Customer Program - Extended Warranty

Details and conditions of the Standard Warranty

ATTENTION! Phones sent for warranty must not contain personal data or be password protected. Otherwise, the phone will be returned to the customer for compliant submission. For accurate evaluation and diagnosis, it is absolutely mandatory to send the product together with the accessories received in the package.

1. Carefully complete the service form:
 

 

2. The defective product may reach us as follows:
a. By courier: in this case, based on your request, a courier will collect the defective product. If the courier does not arrive to collect the parcel, it is very important to contact us or send it yourself to the address shown on the invoice. The courier does not make collections on Saturdays, Sundays or public holidays.
The courier may collect the parcel within 3 to 12 days. Please note that the courier is a third-party company; we are not responsible for its activity and cannot be held liable for certain delays or failed collection attempts. Please notify us by email at [email protected] regarding any issue with parcel collection.

b. By shipment: when sending the parcel yourself, please make sure that:
- You attach a copy of the service request form.
- You must attach the invoice, either a copy or the original, and we recommend attaching the original product warranty certificate.

c. By personal drop-off at an easybox
You can now send the product to service by personally dropping it off at an easybox, without waiting for the courier.
Open the service form and select easybox drop-off.
You will immediately receive a PIN/QR code by email and SMS, which you can use to open the locker door where you will leave the product.
Below you can find the detailed steps and conditions for dropping off the parcel at an easybox, as well as what to do if you place it in a different locker from the one assigned.

1. How to make sure your product is eligible for easybox return

2. How to send a product to service through easybox

3. What happens if you place the parcel in the wrong locker

How to make sure your product is eligible for easybox return
The answer is simple: it depends on the product type and dimensions.
A product is eligible for return depending on its dimensions.
Make sure the product is packed for service in a parcel that fits the locker dimensions and that the total weight, including packaging, does not exceed 5 kilograms.
Packaging is the sender's responsibility. We are not liable if a product arrives damaged at the DualStore warehouse/service unit.
These are the easybox locker dimensions you should use as reference:

Here is a checklist to make sure you have completed every step:

1. Complete the

2. Check whether you received a PIN and a link to a QR code by email and SMS. You need it to open a locker.

3. Enter the PIN or scan the QR code at the easybox and say, “Locker, open!” This last part is only for fun.

4. A locker suitable for your product will open. If the product does not fit in the automatically opened locker, you may choose another locker size, without exceeding 47 x 44.5 x 10 cm.

5. After placing the product in the correct locker, remember to finalize the return process on the screen. If, for any reason, you forget or abandon the return process, scan the QR code or enter the PIN again and repeat the steps above.

6. Once you reach this step, the return is almost complete. You will receive an email when the product arrives at the DualStore warehouse.

What happens if you place the parcel in the wrong locker
Several lockers may already be open when you arrive at the easybox. In this situation, after scanning the QR code or entering the code received by SMS, email or through the application, the screen will display the message: “Warning: the easybox has several open lockers. Make sure you place the parcel in the locker shown on the screen!”
If you place the parcel in another locker, do not worry, mistakes happen. Contact us immediately through Live Chat and we will begin the necessary parcel-location procedure through Sameday so the situation can be resolved as quickly as possible.

3. The repaired product will be returned by courier.
Before sending the product, please make sure the parcel has a label containing the following information:

Sender: First name and last name
Address: Street, number, city, county and telephone number

After repair and testing, during normal use, products that have suffered severe mechanical shock or contact with liquids may still develop minor or major defects that cannot be detected, such as a cracked motherboard, damaged transfer ribbon or interrupted battery.
For a correct assessment and diagnosis, it is mandatory to send the product together with all accessories received in the original package.
Every product received by our service unit will undergo mandatory cleaning, sanitizing, factory reset and software update, where possible. This applies to both in-warranty and out-of-warranty products. If you wish to preserve the data, we will not be able to test the product completely. GDPR rules prevent us from browsing or accessing the memory of a product containing personal data, making a complete test impossible. Any product received with hardware problems will be opened for diagnosis.
If the product is no longer covered by warranty and you agree to a paid repair, the repair time may reach 120 days depending on the workload of the service unit and whether the required spare part is in stock or must be ordered. This period may be extended if the manufacturer does not have the required part in stock. In some cases, a part is not sold separately and only a complete assembly is available. We do everything possible to keep the repair cost as low as possible.

You can find your warranty certificate here:
 

The Pick-Up & Return service provides:

• a. collection of the defective product within a maximum of 72 business hours after notification;
• b. delivery of the product to us within a maximum of 72 business hours;
• c. information regarding the product while it is in our possession;
• d. return of the product after repair or replacement.

The Pick-Up & Return service does not cover:

• a. products not covered by a DualStore.ro warranty;
• b. shipping fees in the event of withdrawal from the purchase;
• c. products whose warranty period has expired;
• d. products for which the reported defect cannot be reproduced;
• e. products that do not meet the warranty conditions.
• WE DO NOT WORK WITH THE ROMANIAN POSTAL SERVICE

In the cases described under points d and e above, the transport fees for returning the product or products, both outbound and return, are charged to the customer and collected cash on delivery.

We are not responsible if the courier fails to collect the parcel on time, as the courier is a third-party company. The collection order is generated automatically after the service request is submitted. If the courier does not arrive at the indicated address, please contact us or personally hand over the parcel containing the defective product to the courier company using the collection number sent to your email address. Transport costs are covered by us, except in the cases described under points d and e.

DualStore.ro also reserves the right not to be held responsible for:

• a. the delivery time and condition of products sent through other courier companies;
• b. products sent without a previously completed service request;
• c. products damaged during transport due to inadequate packaging.

This form is intended only for products covered by warranty. In all other cases, contact [email protected].

 

After completing the form, you will be contacted by telephone or email. Following confirmation, we will send a courier to collect the product from the address provided and deliver it to the service unit.

 

Please carefully read the warranty information before completing the form.

 

WE ARE NOT RESPONSIBLE FOR IMPROPER PACKAGING BY THE CUSTOMER WHEN SENDING A PRODUCT FOR WARRANTY SERVICE OR RETURN.
Non-compliant, torn or otherwise unsuitable packaging that does not protect the contents will be replaced when the goods are returned to the customer. Examples of non-compliant packaging include plastic bags, food or ice-cream containers, thin cardboard, stretch film only and similar materials. Packaging left with us will be sent for recycling.
We are not responsible for delivery delays affecting parcels collected by the courier. We are not liable for any damage occurring during delivery to or from our service unit.

Every product received by our service unit will undergo mandatory cleaning, sanitizing, factory reset and software reinstall/update, where possible. This applies to both in-warranty and out-of-warranty products.

WARRANTY INFORMATION

Before switching on the device, please consider the following:

The user manual is provided to guide the user regarding the device functionality. It does not certify the technology. Certain functions may vary due to product changes, software changes or printing errors.

Safety precautions

For proper use of the product, please carefully read the operating instructions before use.

• Use only the battery and charger supplied by our company. Using other, non-compliant products may cause problems such as overheating.
• To ensure long-term use and maximum battery capacity, charge the battery for 8 to 12 hours before first use.
• Do not throw the product or battery into fire, as there is a risk of explosion.
• Product operating time is directly related to environmental conditions. At extreme temperatures, operating time will be shorter and the battery will discharge more quickly.
• The recommended operating temperature is 5 to 35°C. Outside this range, you may experience problems with the display, touchscreen, signal or other functions. The battery may no longer operate within normal parameters, may discharge faster and the phone may switch off even when it displays a charge level of 40%, 60% or 80%.
• Do not use the product in extremely low or high temperatures or in environments with excessive humidity or dust. Do not leave the product in direct sunlight.
• Do not strike the product and avoid strong impacts.
• If water or any other liquid is spilled on the product, switch it off immediately and wipe it with a soft cloth.
• Do not touch the charger, power cable or socket with wet hands. This may cause electric shock.
• Do not disassemble the product or accessories and do not attempt repairs. Disassembling the product voids the warranty.
• If the product is defective, stop using it and contact the service center as soon as possible. Knowingly using a defective product is done at your own risk.

Warranty for vehicle mirrors, dedicated navigation systems, media players, vehicle amplifiers, vehicle subwoofers or vehicle cameras that require wiring, connectors or a reversing camera, meaning any installation method other than connecting the power adapter to the vehicle cigarette-lighter socket:

Warning! According to the instructions of Pecron, Fossibot, Oukitel and Oscal manufacturers, power station products must be used exclusively with original photovoltaic panels, cables, adapters, connectors and other original accessories. Using non-original components or accessories may damage the equipment. Defects caused by non-original components or failure to follow the manufacturer's instructions are not covered by warranty. Electric-vehicle charging station products must also be used only with original accessories. These products must be installed exclusively by authorized personnel; otherwise, the warranty no longer applies.

Warning: to benefit from the warranty, the product must be installed at a service center by an authorized automotive electrician. A fiscal receipt issued on the installation date is required as proof of installation.
Any service unit employing an authorized automotive electrician is accepted.

 

To allow us to service your product, please complete the form and we will contact you as soon as possible.

Warning: the warranty for spare parts is 90 days and is valid only if the parts are installed by an authorized service center. A work estimate and fiscal receipt issued on the installation date are required for warranty coverage.
When products are returned or sent to service, we are not responsible for the loss of SIM cards or accessories such as headphones, cases, SD cards and similar items sent with the product that are not included in the original manufacturer package. If you accidentally sent an item that does not belong to the factory package, notify us and request it by email at [email protected]. If found, the item will be returned by courier and the courier fees will be paid by the owner. Such accessories will be discarded if they are not claimed within six months of their reception by our service unit.

Warranty period:

 

1. 3. 1. The warranty for new, sealed products is 24 months* for INDIVIDUAL CUSTOMERS.

      2. The warranty for new, sealed products is 12 months* for LEGAL ENTITIES.

      3. The warranty for accessories such as batteries, headphones, cables, chargers, cases, SD cards and similar products is 12 months.

 

1. 3.     4. The warranty for resealed or recased products differs from that of new products and is specified for each individual product. It is usually 12 months, including the corresponding accessories, unless otherwise specified.
2. 3.     5. The warranty for second-hand products and products sold on consignment is 12 months, including their accessories.

      6. The warranty for spare parts is 90 days and is valid only if the parts are installed by an authorized service center. A work estimate and fiscal receipt issued on the installation date are required.

      7. The warranty for Bluetooth headphones and portable Bluetooth speakers is 24 months*.

      8. The warranty for backpacks and schoolbags is 12 months. It does not cover torn material, broken zippers or zippers damaged through force.
3. The warranty for replacement smartwatch and fitness-band straps is 30 days.
4. The warranty for protective films is 30 days if they were installed correctly, in accordance with the installation instructions, by a specialized center. Proof of installation must be provided through a fiscal receipt or invoice. Incorrect or off-center installation may cause the film to detach, which is not covered by warranty.
5. Warranty period for electric scooters and electric bicycles: 24 months for individual customers and 12 months for legal entities. This warranty period applies to all assemblies except consumables.

    Consumables: battery warranty: 6 months
    Tire and inner-tube warranty: 24 months or a maximum of 400 km. It does not apply in the event of punctures, broken wire, bending, impact or cracking.
    Brake discs and brake pads: 400 km or 6 months. No warranty applies if the discs are warped or the pads wear prematurely due to improper use.
    Brake discs may warp due to temperature differences, for example when the brake is used excessively on a slope or in heavy traffic and the wheel then enters water.

Average service life of mobile phones, laptops and tablet PCs: 24 months.
Average service life of accessories, cases and chargers: 12 months.
Average service life of electric scooter, electric bicycle and kart batteries: 6 months.

Before using an electric bicycle, you must take it to an authorized bicycle service center for the adjustments required before commissioning. WARNING: the product does not have the adjustments required for safe use. Without proof that commissioning was carried out by an authorized service center, consisting of a fiscal receipt and stamp on the warranty certificate included in the package, the warranty is void. Warranty is not granted for defects caused by improper use, assembly or commissioning by an unauthorized person, improper maintenance, impacts, cracks, bearings damaged through use on rough or pothole-filled roads, curb jumping or improper assembly.

WARNING! The range of electric scooters and bicycles is tested in an enclosed area with a rider weighing 65 to 70 kg and approximately 1.75 m tall, at a constant speed of 20 to 25 km/h or in Eco mode, at an outdoor temperature of 20 to 25 degrees, with wind below 15 km/h and on a flat, level surface without slopes.

Keep the battery charge level above 10%.

If you do not use the electric scooter for an extended period, such as during the cold season, it is recommended and mandatory to charge the battery every three months to prevent complete discharge.
Warning: during the first kilometers of use, operate the brakes carefully. New brake pads require a bedding-in period.
A high-pitched noise may occur during braking while the pads are bedding in.

Just like a vehicle, electric scooters and bicycles require periodic inspection. To keep the scooter in perfect operating condition, complete maintenance is recommended at least every 500 km and must never be delayed beyond 1,000 km of use. Mechanical maintenance does not include the cost of replacing parts not covered by warranty. Maintenance and service intervals are described in the user manual.

Maintenance includes:

• Checking screws, especially those in the folding system
• Checking brakes, discs, pads and bleeding hydraulic brakes
• Checking bearings
• Checking tire condition
• Complete inspection of all components and replacement where necessary
• Cleaning, washing and removing dust
• Other adjustments

The products comply with Declarations of Conformity No. 1-5/2000 under Government Decision 168/1997 and are covered by warranty in accordance with Government Ordinance No. 21/1992, Government Emergency Ordinance No. 34/2014 and Government Emergency Ordinance No. 140/2021.

*Batteries used in phones, tablets, Bluetooth headphones and other gadgets are consumable items and have a 12-month warranty or a limited number of charging cycles specified in the product technical data sheet.

Warning: software updates are not covered by warranty. If you ask us to perform an update, the service update operation must be paid for.

The following situations are not covered by warranty:

• Reduced performance of consumable items, such as batteries, during use, except where the defect is caused by materials, manufacturing defects or workmanship.
• Defects of any kind caused by the installation or use of software not supplied by the manufacturer.
• Defects of any kind caused by normal wear resulting from normal product use.
• Broken watch or fitness-band straps are not covered by warranty.
• The warranty does not apply to software or other equipment owned by third parties.
• Cleaning products containing dirt, metal filings or liquids around speakers, headphones, sound openings, charging ports and similar areas.
• Sanitizing, cleaning or replacing affected parts, as applicable, is performed for a fee.
• Wheel punctures, cut tires, cut inner tubes, bent or impact-damaged wheels and similar damage.

New, second-hand and resealed products are subject to the same usage and commissioning conditions.
The warranty does not apply if certain applications stop working after an update released by their developer, including YouTube, Facebook, Netflix, WhatsApp and similar applications.

For waterproof models, the following situations are not covered by warranty:

* Water entering through the charging port or other slots because the rubber sealing cover was not closed correctly or the screws securing the SIM slot were not tightened, where applicable.

* Salt water or thermal water, including sea and ocean water. Salt or thermal water attacks seals, buttons, contacts and other components.

* Water jets.

* Swimming-pool water containing chlorine or other chemicals.

* Hot water.

We are not responsible for defects occurring later or during service procedures on products that have been in contact with liquids or show signs of mechanical shock.
To receive a warranty for a product repair, the customer must agree to the replacement of all parts and assemblies listed in the service report after diagnosis.
After repair and testing, during normal use, products that have suffered severe mechanical shock or contact with liquids may still develop minor or major defects that cannot be detected, such as a cracked motherboard, damaged transfer ribbon or interrupted battery.

Situations that void the product warranty:

WARNING! Phones sent to service must not contain personal data and must not be password-protected. Otherwise, the phone will be returned to the customer for compliant resubmission.

Products received by our service unit must not be signed in to an iCloud, Mi, Gmail or similar account and must not have an active password or fingerprint. Otherwise, they will be returned to the owner. Bypassing passwords or security accounts is strictly prohibited.

Failure to comply with the handling, transport, storage, installation, commissioning, operation and maintenance conditions required by Romanian technical standards.

Purchase documents, including the invoice, are not presented, have been damaged or altered, or are illegible.

• The device shows damage caused by mechanical accidents, impacts, shocks, cracks, chips, burned or burst components or parts, liquid ingress, super glue or other substances, exposure to fire, incorrect or negligent use, changes to the device condition, improper storage, repeated operation under large temperature differences causing internal condensation, excessive exposure to humidity or sunlight, damage to the antenna or protective covers, or negligence during use.
• Mechanical shocks void the protection rating by deforming the housing or frames.
• Broken, shattered, cracked, bent or liquid-damaged accessories, including cables, headphones, cases and housings, are not covered by warranty.
• The device display or touchscreen is broken.
• Damage caused by accidents, improper use, abuse, modifications or vandalism, intentional immersion in water or dropping the device. Dropping a phone on any of its four corners is not covered by warranty.
• The product was used with accessories other than those recommended by the manufacturer, including a different battery, a non-original mains charger that may supply a different voltage from the nominal voltage specified in the user manual, vehicle chargers or hands-free accessories.

• The seal applied by the seller or manufacturer has been damaged, removed or replaced.
• The SIM or memory-card reader is broken or forced, or has bent pins. The charging port, SIM slot or external memory slot, including microSD, SD or other card types, is broken, torn out or loose.

Broken charging port, headphone port or similar connector: until the damaged connector is replaced, it is technically impossible to determine whether other internal components have also been affected. Only after replacement can it be determined that the motherboard or other components were damaged by a short circuit caused by the broken connector.
Therefore, damage to the motherboard or another component is a direct consequence of mechanical damage to the connector and does not represent a manufacturing defect covered by warranty.

The commercial warranty covers only manufacturing or conformity defects, not faults caused by mechanical damage or improper product use.

Software interventions or repairs carried out by unauthorized persons or service units other than those specified in this certificate.

Unauthorized rooting voids the warranty.
The issued warranty does not apply separately to individual assemblies, and the situations described above void the warranty for the entire product.

Replacement straps or watch and fitness-band straps are broken.
Warning: if the product becomes wet, it must be wiped immediately and must not be connected to a charger until completely dry. Otherwise, the product may suffer permanent damage or defects and will no longer be covered by warranty.

If the defect is not covered by warranty or the reported problem cannot be confirmed, our company will charge the customer any transport fees paid by us when returning the product.
Products outside the warranty period or products that do not meet the general warranty terms and conditions are not subject to the statutory 15-day resolution period. The resolution period is at least 30 days and at most 120 days from the date the product is received by the service unit.
Products not collected from the service unit within 60 days after completion of the operations will be declared abandoned and handed over to collection centers.

Meaning of the terms mechanical shock, mechanical action and contact with liquids:

• Cracked or broken screen, cracked glass.
• Product dropped on the ground, impact marks, sitting or placing weight on it, or applying pressure to it.
• Deep scratches on glass or screen, or defects caused by contact with hard or sharp objects.
• Bent, cracked or broken housing.
• Traces of liquid inside the product, even if the phone is water-resistant under ratings such as IP67 or IP68, where usage conditions were not respected, including prolonged immersion, pressing buttons while in contact with liquids or contact with aggressive liquids containing chlorine, salt or other substances.

If a product has defects caused by rough handling, including bending, contact with sharp objects or dropping, or defects and damage caused by incorrect use, or if liquid is present inside the product, the device is excluded from warranty coverage and cannot be repaired or replaced free of charge.

We are not responsible for data lost from the phone during hardware or software repair procedures.
We are not responsible if the protective film develops small scratches or detaches from the display or rear cover during service procedures. We can protect the actual screen and housing, but not the film itself.

If you experience software problems, please access the technical support and download section or contact [email protected].

If a product covered by a valid 12- or 24-month warranty cannot be repaired within the maximum statutory period of 15 calendar days, a period that may vary during public holidays or when courier companies cannot operate for reasons such as severe weather, it will be replaced with a similar product if available in stock or with a product having comparable specifications. Any price difference will be discussed with the customer, and the replacement will be shipped only after receiving the customer's written approval.
The repair period for in-warranty products purchased by legal entities may reach 45 business days.

If none of the options above can be fulfilled, the purchase price will be refunded to the customer.

The 15-day warranty resolution period may be changed only with the claimant's written consent.

The service reception report is issued based on the courier waybill and the date shown on the transport document when the product is received by the service unit.
Transport costs for power station batteries are RON 150 each way, for a total round-trip cost of RON 300.

Phone operating time depends significantly on how the device is used: a. one minute of calls or GPRS, Wi-Fi, infrared or Bluetooth use reduces standby time by 30 to 90 minutes; b. one minute of screen-on use, typing, gaming, organizer use or external memory access, including MMC and SD cards, reduces standby time by approximately 60 minutes; c. one minute of network searching reduces standby time by 5 to 10 minutes.

The repair time for products outside the warranty period or no longer covered by warranty may range from 30 to 120 business days, depending on whether the necessary part is in stock or must be imported. If the product is sent to the manufacturer in China or Hong Kong, the repair may take up to nine months. If the customer does not agree to these timeframes, the product will be returned.
Authorized partner service: DualStore Service - Xiaomi Distribution SRL, VAT No. 38499499, registered office in Mocira, 5 Lazarescu Street, Maramures County.

IMPORTANT: The LCD/LED screens of electronic products sold by us comply with ISO 13406-2 Class II. All laptop and tablet manufacturers use Class II, which generally means that a quality screen may contain up to three grouped defective pixels and five scattered defective pixels, although exact interpretations may vary by manufacturer. This means that a product cannot be returned or replaced solely because it has one or two dead pixels.

All manufacturers refer to ISO 13406-2, meaning an LCD screen is covered by warranty only when the number of defective pixels, relative to the screen resolution, exceeds a specific threshold.

The table below shows the number of defective pixels accepted per one million pixels under ISO 13406-2:

 

Native resolution	Number of pixels	Number of millions of pixels	Accepted defects
1024 x 768	786,432	0.8	2
1280 x 1024	1,310,720	1.3	3
1600 x 1200	1,920,200	1.9	4
2048 x 1536	3,145,728	3.1	6

 

The table below shows the number of defective sub-pixels accepted per one million pixels under ISO 13406-2:

 

Native resolution	Number of pixels	Number of millions of pixels	Accepted defects
1024 x 768	786,432	0.8	4
1280 x 1024	1,310,720	1.3	7
1600 x 1200	1,920,200	1.9	10
2048 x 1536	3,145,728	3.1	16

 

IMPORTANT 2: On certain tablets, generally very thin models or those with capacitive screens, the display may appear to “fluctuate” to a greater or lesser degree when pressure is applied to the back of the screen. This fluctuation is NOT considered a technical problem because it is caused by the tablet PC construction. If this bothers you, you may return the product within the statutory 14-day return period. Another issue sometimes encountered on tablet PCs with the A10 chipset, which is also NOT considered a technical problem, is reduced touchscreen performance while the tablet is charging. In this situation, please return the product within the first 14 days if you are not satisfied.

IMPORTANT 3: Dual-SIM phones may have signal reception that is 2% to 5% lower than single-SIM phones, especially on the Digi Mobil 3G network. To avoid this, Digi Mobil users are advised to select models compatible with the 900 MHz 3G frequency. Due to the agreement between Digi Mobil and Vodafone, when the Digi Mobil 2100 MHz signal falls below a minimum threshold, the phone automatically switches to national roaming on the Vodafone 900 MHz network.

IMPORTANT 4: Software updates are not covered by warranty and are charged separately. If you perform an update yourself and the product becomes defective, restoring the product is not covered by warranty.

WE ARE NOT RESPONSIBLE IF THE COURIER FAILS TO COLLECT YOUR PARCEL FOR ANY REASON. TO BENEFIT FROM THE WARRANTY, YOU MUST MAKE SURE THE DEFECTIVE PRODUCT REACHES US.

The average service life is two years.
Meaning of IP and WR codes for mobile phones and smartwatches:
Warning: all water, shock, where applicable, and dust-resistance tests are performed in the manufacturers' laboratories. Water resistance applies according to the IP rating only when the product comes into contact with pure water at ambient temperature, without salt, chlorine, acid, alcohol, sugar or similar substances. Exposure to water jets must be avoided and is not covered by warranty. Shock resistance, where applicable, varies by manufacturer and refers to an accidental impact on a flat surface.
Immersion in water that is too hot or too cold may cause condensation and is not covered by warranty.

Protection levels against the ingress of solid objects, small objects and dust, represented by the first digit after IP

• 1: No protection
• 2: Protection against objects larger than 50 mm
• 3: Protection against objects larger than 12.5 mm
• 4: Protection against objects larger than 2.5 mm
• 5: Dust protection, meaning dust may enter only in extremely small quantities and does not affect device operation
• 6: Complete dust protection

Liquid-ingress protection levels, represented by the second digit, for clean water without chlorine, salt, acid, juice or similar substances

• 1: The object is protected against dripping water.
• 2: The object is protected against dripping water falling at an angle of 15 degrees.
• 3: The object is protected against sprayed water up to a maximum angle of 60 degrees.
• 4: The object is protected against short, accidental splashes of water regardless of angle. It must not be used in rain, exposed to pressurized water or continuously wetted.
• 5: The object is protected against water jets sprayed through a 6.3 mm nozzle at a flow rate of 12.5 liters per minute for three minutes from a distance of three meters.
• 6: The object is protected against water jets sprayed through a 12.5 mm nozzle at a flow rate of 100 liters per minute for three minutes from a distance of three meters.
• 6K: The object is protected against water jets sprayed through a 6.3 mm nozzle at a flow rate of 75 liters per minute for three minutes from a distance of three meters, comparable to hydrant water pressure.
• 7: The object is protected against immersion in water up to one meter deep for a maximum of 30 minutes.
• 8: The object is protected against immersion in water up to 1.5 meters deep for a maximum of 30 minutes. Exact specifications vary by manufacturer.
• 9X: The object is protected against high-pressure, high-temperature and high-flow water jets. Such a water jet may be fatal to a person.

Additional letters

Letters may be added to provide additional information about the protection offered by the device:

• f: oil-resistant
• H: high-voltage device
• M: device moving during the water test
• S: device stationary during the water test
• W: environmental conditions

Meaning of the WR rating:

WR marking on the dial or watch case	Accidental contact with water	Shower	Swimming	Recreational diving	Professional diving	Using the crown or buttons underwater
No WR marking	No	No	No	No	No	No
With WR marking	Yes	No	No	No	No	No
WR 30 m / 3 ATM / 3 bar / 100 ft	Yes	No	No	No	No	No
WR 50 m / 5 ATM / 5 bar / 165 ft	Yes	Yes	No	No	No	No
WR 100 m to 200 m / 10 ATM to 20 ATM / 10 bar to 20 bar / 330 ft to 660 ft	Yes	Yes	Yes	Yes	No	No
WR above 200 m / 20 ATM / 20 bar / 660 ft	Yes	Yes	Yes	Yes	Yes	No